AI-Human Hybrid Support

  • Our hybrid model pairs intelligent automation with trained human oversight to manage conversations end-to-end. AI handles structured, repeatable interactions with speed and consistency, while complex or sensitive scenarios seamlessly escalate to live specialists who bring judgment, context, and accountability.

  • AI manages high-volume, rules-based interactions to ensure accuracy and uniform execution. When nuance is required, conversations transition smoothly to experienced human agents — ensuring no loss of control, clarity, or service quality at any stage.

  • Every interaction is documented, measured, and aligned with operational standards. This ensures consistent execution, transparent reporting, and reliable performance — allowing support operations to scale confidently without sacrificing oversight or results.

Hear Dottie in Action

  • Our Human Hybrid Support Solution! 🌟 Combining the best of human expertise and AI efficiency, Dottie ensures callers gets fast, accurate, and customer-friendly support.
    🔹 Faster response times
    🔹 Seamless handoff between AI & human agents
    🔹 Enhanced customer experience

  • Dottie confidently handles everything from industry-standard to complex pest-related questions, ensuring callers receive clear and accurate information, but if at any point, if a caller requests to speak with a live person or the call is outside of Dottie’s scope the call is seamlessly transferred to one of our live team members.

  • Analytics generated through Dottie provide visibility into call detail, intent trends, outcomes, and performance patterns — all accessible through your Partner Portal for real-time operational insight.

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