When your customers get a...
"Can you hang on a second?" or "Let me have someone contact you back regarding that issue" They might as well call another company.
Being able to respond immediately in a competitive environment is crucial in the pest control industry. Most clients calling with pest needs want to be able to speak with little hold times to a live person, explain the activity they are experiencing and be provided with a solution and most importantly a solidified appointment to resolve their issue. If you miss the call, you miss the opportunity!
