Live Call Support

We operate as a true extension of your team — not through APIs or third-party integrations, but directly inside your CRM environment. Every call is answered, managed, and documented within your system to ensure accurate scheduling, proper coding, and first-call resolution whenever possible.

Gain the quality, accountability, and efficiency of a full-time employee — without the overhead, recruiting burden, or ongoing training responsibilities.

Performance is not assumed — it’s tracked.

Partners have visibility into key performance indicators through the GRIT Partner Portal, including:

• Call volume and coverage
• Conversion performance
• Accuracy tracking
• Sales outcomes and usage trends

All for collaboration on how to make the most of our partnership.

Whether following up on unsold estimates, reactivating past customers, confirming appointments, or supporting seasonal campaigns, outbound efforts are executed directly within your CRM — ensuring consistent documentation and measurable results.

In addition to live call handling, we manage web inquiries, live chat, and chatbot-driven conversations.

Every interaction — whether voice, web form, or digital chat — is documented inside your CRM to ensure continuity, visibility, and consistent follow-through.

Our AI-driven chatbot support provides intelligent response with seamless escalation to trained specialists when complexity is demands it.